How fast does my order ship?
Most orders leave a U.S. warehouse within 1–3 business days and arrive 2–5 business days after that. You'll get a tracking number by email as soon as it ships.
Do you offer free shipping?
Yes. Orders of $59 or more ship free within the United States. Smaller orders ship for a flat $6.99.
How does Subscribe & Save work?
Choose Subscribe & Save on any refill to get 10% off every delivery. Pick how often it ships, and skip, change or cancel anytime from your account.
Which fountains do the filters fit?
Our filter pack fits the Wagstock 108 oz fountain and most round 67–108 oz fountains that use the same square carbon filter. Check the photos against your fountain, or contact us and we'll confirm.
What is your return policy?
Unopened items can be returned within 30 days of delivery. If anything arrives damaged or defective, contact us within 30 days and we'll replace it or refund you. See our Refund Policy for details.
How do I contact you?
Use the Contact page and we'll reply within one business day.