We want you and your pet to be happy with every order.
Returns
You may return unopened, unused items in their original packaging within 30 days of delivery. To start a return, contact us with your order number. We'll send return instructions; items sent back without first requesting a return can't be accepted.
Damaged, defective or wrong items
If an item arrives damaged, defective or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund, including shipping, at no cost to you.
Non-returnable items
For hygiene reasons, opened consumables (wipes, waste bags, filters, cleaners) can't be returned unless they are defective.
Refunds
Once we receive and inspect your return, we'll email you. Approved refunds go back to your original payment method within 5–10 business days. Original shipping charges are refunded only for damaged, defective or incorrect items.
Subscriptions
You can skip, change or cancel a subscription anytime before the next order is processed. Orders already processed follow the return terms above.